Refund policy

90-day money back

Cut on your Prymally for 90 days. If you’re not happy, you get your money back. Write to us within 90 days of delivery at support@prymally.com, ideally with your order number. We’ll send you the return address and the next steps. Using the board to try it out does not exclude you from our 90-day promise.

Once we receive the return, we refund the purchase price to your original payment method, usually within 5 business days. Statutory refund deadlines remain unaffected. This voluntary promise applies in addition to the statutory right of withdrawal and your statutory rights regarding defects.

Statutory right of withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If several goods from a single order are delivered separately, the period begins when you receive the last item.

To exercise your right of withdrawal, inform us of your decision to withdraw from this contract by means of a clear statement, for example by email to support@prymally.com. You’ll find the full operator details and postal address in the Legal Notice. To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired. Prior approval from our support team is not required for a statutory withdrawal.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the cost of our cheapest standard delivery, without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal. Additional costs of a more expensive type of delivery chosen by you will not be refunded. We will make the refund using the same means of payment you used for the original transaction, unless expressly agreed otherwise; we will not charge you any fees for the refund.

We may withhold the refund until we have received the goods back or until you have supplied proof that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods without undue delay and at the latest within 14 days from the day on which you notify us of your withdrawal. The deadline is met if you send off the goods before the 14 days have expired. Please contact support@prymally.com for the correct return address. This does not replace your ability to declare your withdrawal in time.

You are only liable for any loss in value if it results from handling the goods in a way that was not necessary to examine their nature, characteristics and functioning, and the legal requirements for this are met. The broader 90-day promise remains unaffected.

Model withdrawal form

You may use the following statement; it is not mandatory:

To Prymally, email: support@prymally.com; for the postal address, see the Legal Notice.

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is sent on paper):

Damaged or incorrect delivery

If your item arrives damaged or you’ve received the wrong item, please contact support@prymally.com. With your order number and a photo, we can review the case faster and arrange a replacement or refund. Your statutory rights regarding defects remain in place; reporting within 14 days is not a requirement for them.