Terms of service
Terms of Service
Last updated: 19 October 2026 · Version 2.0
Contents
- Scope and contact
- Conclusion of contract and order documents
- Right of withdrawal and voluntary money-back promise
- Prices and payment terms
- Shipping and delivery
- Retention of title
- Liability for defects and transport damage
- Liability
- Order review and acceptance
- Other policies and applicable version
- Support and payment disputes
- Applicable law
- Out-of-court dispute resolution
1. Scope and contact
1.1 These Terms of Service apply to contracts for the purchase of goods concluded via the Prymally online store at prymally.com. The legal details of the operator and contracting party are listed in the store’s Legal Notice. You can reach our support at support@prymally.com.
1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. A business customer is a natural or legal person or a partnership with legal capacity that, when concluding the contract, acts in the exercise of its trade, business or self-employed profession.
1.3 Deviating terms and conditions of a business customer only become part of the contract if we expressly agree to their validity.
2. Conclusion of contract and order documents
2.1 The product presentations in the online store are an invitation to place an order and not yet a binding offer to enter into a contract.
2.2 You can add goods to the cart and review and correct your order, including delivery address, payment method and total amount, before submitting it. By clicking the order button that commits you to pay, you submit a binding offer to purchase the goods in the cart.
2.3 We can accept your offer within five days by sending you an express order confirmation or by shipping the goods. If your payment is collected beforehand, the contract is concluded at the latest when it is collected. Whichever event occurs first is decisive. A purely automated confirmation that your order has been received is not yet an acceptance, unless it also expressly declares acceptance. If no acceptance takes place within this period, you are no longer bound by your offer.
2.4 The language of the contract is German. We store order data within the scope of legal requirements and send you the order information by email. Orders may also be viewable in your customer account. You can save or print these Terms and the other policies using your browser.
2.5 Please make sure your email address is correct so that order and shipping notifications can be delivered. You don’t need a customer account to make a purchase.
3. Right of withdrawal and voluntary money-back promise
3.1 Consumers have a statutory right of withdrawal where the legal requirements are met. Details on the period, how to exercise it, returns and refunds, as well as a model withdrawal form, can be found under Returns and Refunds.
3.2 In addition, the 90-day money-back promise advertised in the store applies to the Prymally board under the conditions in effect at the time of purchase. The promised use for trying it out and the normal signs of use that come with it do not, on their own, exclude this promise. These Terms do not subsequently limit what is promised on the website and in the return policy.
3.3 For the voluntary 90-day money-back promise, the ordered board must be returned according to the procedure described in the return policy, unless we expressly waive the return in an individual case. If you use the voluntary 90-day money-back promise, you bear the direct cost of the return shipment. Please ask support@prymally.com for the correct return address before shipping. This cost rule applies exclusively to the voluntary 90-day promise; the statutory rules on withdrawal and claims for defects remain unaffected. The refund under this voluntary promise is made after we receive the return. Normal signs of use from the promised trial do not exclude the promise. The statutory rules on refunds after a withdrawal remain unaffected.
3.4 The voluntary promise applies in addition to your statutory rights. The statutory right of withdrawal and statutory rights regarding defects remain unaffected. Please send return requests and requests for the correct return address to support@prymally.com. No prior approval is required to declare a statutory withdrawal in time.
4. Prices and payment terms
4.1 The prices displayed when the order is placed apply. The consumer prices displayed for Germany are total prices including statutory taxes. Any additional shipping costs and the total amount payable are shown before the order is completed.
4.2 The payment methods offered at checkout are available. The terms of the selected payment service provider additionally apply to the technical processing of payments and to any separate financing services. These do not replace your rights against us arising from the purchase of goods.
4.3 If a payment service provider offers payment by invoice or in monthly payments, payment may have to be made to that provider under the terms communicated at checkout. We remain your point of contact for questions about the product, delivery, withdrawal and defects.
4.4 The purchase of the Prymally board is a one-time purchase. Placing an order does not create a subscription.
5. Shipping and delivery
5.1 We deliver to the delivery addresses accepted at checkout. The shipping area, costs and delivery times are based on the information displayed when you order and on our Shipping Policy.
5.2 Please check the delivery address before placing your order. If a payment method imports a saved delivery address, check that it is correct as well. If there is an error in the address, contact us as soon as possible at support@prymally.com. Once the order has shipped, a change may no longer be possible; your statutory rights remain unaffected.
5.3 For consumer purchases, we generally bear the risk of accidental loss or damage until the goods are handed over to you or to a person you have named to receive them. Mandatory statutory exceptions remain unaffected.
5.4 Please let us know about a missing or damaged delivery so that we can look into it. A review by us or by the shipping provider does not postpone your statutory rights and refund deadlines indefinitely.
5.5 If delivery is not possible or there is a delay, we will inform you. Rights of rescission, refund and other statutory rights remain unaffected. An order that has already been accepted cannot be annulled at will solely because of a subsequent internal risk alert.
6. Retention of title
6.1 The goods delivered remain our property until the purchase price has been paid in full.
7. Liability for defects and transport damage
7.1 Statutory rights regarding defects apply. The voluntary 90-day money-back promise neither replaces nor shortens these rights.
7.2 In the event of a damaged or incorrect delivery, please contact us at support@prymally.com. Your order number and clear photos help us identify and handle the case. A photo or a report within a voluntarily stated short period is not an additional requirement for statutory rights regarding defects.
7.3 Consumers are asked, where possible, to report obvious transport damage to the carrier and to let us know. If they do not, this does not affect their statutory claims.
7.4 We bear the legally required expenses of a justified repair or replacement, in particular transport, travel, work and material costs, to the extent required by law. Consumers incur no costs for exercising their statutory rights regarding defects.
8. Liability
8.1 We are liable without limitation in cases of intent and gross negligence, for damage resulting from injury to life, body or health, to the extent of any guarantee we have given, and under mandatory statutory provisions, in particular the German Product Liability Act.
8.2 In cases of simple negligence, we are liable for the breach of essential contractual obligations. These are obligations that make the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case, liability is limited to the foreseeable damage typical for this type of contract.
8.3 Otherwise, liability for simple negligence is excluded to the extent permitted by law. The provisions in section 8.1 always remain unaffected.
8.4 These provisions apply accordingly to our legal representatives and vicarious agents.
9. Order review and acceptance
9.1 Before accepting an offer, we may check orders for completeness, availability, supported delivery area and concrete indications that a payment method is being used without permission. An order may be declined before the contract is concluded. Statutory obligations remain unaffected.
9.2 If no contract is concluded, we will refund any payments already received without undue delay. If a contract has already been concluded, only the agreed and statutory requirements apply to its termination.
9.3 Any quantity limits are shown before the order is placed. Contracts already concluded are not changed by limits introduced afterwards.
10. Other policies and applicable version
10.1 Our Shipping Policy and the terms under Returns and Refunds supplement these Terms to the extent that they effectively become part of the contract. For specific delivery or return questions, the respective specific provisions are decisive; mandatory statutory rights remain unaffected.
10.2 An order is governed by the terms and promises effectively included at the time it was placed. Later changes apply to new orders and do not retroactively change existing contracts or guarantee claims already acquired.
10.3 Information on the processing of personal data can be found in the Privacy Policy. Any consent required under data protection law is not replaced by the mere inclusion of these Terms.
11. Support and payment disputes
11.1 If there is any disagreement about an order, payment or refund, please contact us at support@prymally.com so that we can review the case and offer a solution.
11.2 Your statutory rights and your rights against your payment service provider remain unaffected. Contacting us is not a requirement for reporting a payment you did not approve or for asserting statutory claims.
11.3 These Terms do not establish any flat processing or chargeback fee. Statutory claims for demonstrably culpable conduct remain unaffected to the extent provided by law. Opening a payment dispute alone does not give rise to any claim for additional fees.
12. Applicable law
12.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence.
12.2 Statutory rules on jurisdiction remain unaffected. These Terms do not establish an exclusive foreign place of jurisdiction for consumers.
13. Out-of-court dispute resolution
13.1 For direct resolution of complaints, you can reach us at support@prymally.com.
13.2 Unless we are legally required to do so, we do not voluntarily participate in dispute resolution proceedings before a consumer arbitration board. Your option to turn to a competent body or court remains unaffected.